Jeff Kaplan says ”it often feels like there is no winning” with toxic Overwatch players
Jeff Kaplan recently spoke out about the toxic community on Overwatch and the steps Blizzard is taking against them. It was so bad that progress of the game slowed.
Kaplan has continued on. In a post on the game’s forums, Kaplan explained how daunting it can be for members of the Overwatch dev team to take more forward roles on the issue and engage with the community.
“And if you’ll allow me to speak openly for a moment — it’s scary. Overall, the community is awesome to us. But there are some pretty mean people out there. All of our developers are free to post on these forums. Very few of us actually do because it’s extremely intimidating and/or time consuming. It’s very easy to post the wrong thing and make a “promise” to the community that no one intended to make. Once we say we’re working on something, we’re not allowed to “take it back”. It’s set in stone.
Also, because we are open with you and do not hide behind an anonymous handle (like all of you have the luxury of doing), we often times get personally attacked and threatened.
Most great developers I know just love being head’s down making or playing games. The “public speaking/posting” part of the job is downright scary and intimidating. It often feels like there is no winning.”
The thread was centered around Blizzard not offering enough support for Overwatch. Kaplan continued:
“The day we announced/launched/put OW into Beta, the game belonged to a large community. And we truly do see ourselves as the custodians — not overlords — of the game and community. With that said, something that no one can ever take from us is that the 100 or so of us on the team created something together that we truly believe in and stand behind. We have poured our hearts and souls into a game that we believe is special. We’ve staked our names and our careers on it. We try — every waking hour — to show how much love and magic we believe Overwatch can represent.”