Valve Supports 75,000 Users a Day
If you’ve ever tried to contact Steam support, you will probably be well aware that it’s not the most well oiled machine that you’d expect from a our digital distributing overlords.
Valve have today revealed some stats regarding the support side of the business, and some of them are just astronomical. The most startling is that Valve receives around 75,000 support requests a day, and that when you send in a support request you are more than likely in a queue of 8000 pending requests.
Work is being done to improve this process though since February Valve has managed to drop this figure down to 5000 requests pending which is the result of expanding staff and overall improvement of the support process.
At the time of writing this, Steam has seen over 48,000 refund requests. It just goes to show how much this feature was needed.